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Shipping & Receiving
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Shipping and receiving

The hotel shipping address is:

 

Hilton Miami Downtown

1601 Biscayne Blvd

Miami, FL 33132

Tel.:305-374-0000

 

Shipments:

 

For any boxes that are to be sent to the hotel –

 

No deliveries can be made through the public areas of the hotel.

Please deliver all materials through the Shipping and Receiving entrance only.

 

All packages must contain a label with the following:

 

  • Onsite Guest Contact information receiving packages
  • Conference name and dates

 

 

The hotel will not be liable for safe or timely arrival of packages sent to the hotel by or for the group.

It is the group’s responsibility to check that the contents are intact. The hotel accepts no liability for lost, stolen or damaged goods.

Shipping & Material Handling

Upon arrival contact hotel security for any materials shipped to HOTEL to be delivered to the assigned location. In order for this to be expedited, it is essential that all shipments reflect the name of the exhibitor, as well as the name of the group that is hosting the exhibit show and show dates. Failure to do so may result in a delay in receipt of exhibit materials.

Due to limited storage areas, the hotel cannot accept any exhibit drayage packages for an exhibit company. Such packages need to be shipped via  private carrier Exhibitors who have arranged for delivery direct to the Exhibit via must notify such carrier this will be an inside delivery, the carrier is expected to provide all labor and equipment necessary to load-in their shipments. The hotel accepts no responsibility for the movement of these materials. Freight insurance is highly suggested.

Regardless of carrier utilized, please address all shipments to:

 

Your Name/ EXHIBITOR

Group Name

1601 Biscayne Blvd

Miami, FL 33132

GROUP:

 

HANDLING FEES

For any boxes that are to be sent to the hotel – Package handling fees are as follows:

Boxes 25 Pounds and Under are $10.00 per Box + Taxes & Fees

Boxes 26 Pounds and Up are $25.00 per Box + Taxes & Fees

Pallets are a Flat Fee of $250.00 + Taxes + Fees and Must be arranged through your assigned Convention Service Manager

 

The hotel will not accept cash delivery shipments. Due to limited storage areas, the hotel cannot accept any exhibit drayage packages for an exhibit company. Should an exhibitor send packages, they will not be accepted.

Banding equipment IS NOT available. For billing purposes, each exhibitor must record their Shipper

Billing number (FedEx and UPS) on the request form / air bill.   Only if exhibitor has issued a “Call Tag “through his/her Home Office prior to arrival at HOTEL. Arrangements for pick up via Air Freight/Truck Line should be made prior to arrival. Please schedule pick up on the day following the show. Exhibitor must provide completed “Bill of Lading” for each destination. The hotel will not be responsible for any packages left behind without proper documentation/information and payment.

 

Payment

All shipments are to be pre-paid by sender regardless of origin or shipment method UPS.

 

Unclaimed Materials

Any conference materials, posters, banners, etc., left in meeting rooms or in our Shipping Department

After departure, without direction as to disposal, will be held for a period of 30 days following the group’s departure. At that time the materials will be discarded.

 

Disclaimer

HOTEL is not responsible for any delay in receipt or delivery of conference materials, nor

any special handling fees assessed by a carrier, due to inadequate or improper labeling of conference

materials. Packages bearing insufficient information to identify the conference or use dates once received

will be held in our Receiving Department for a period not to exceed 30 days,  HOTEL will not assume responsibility or liability for damage or loss of any merchandise or articles brought into any function room and left unattended.

 

Deliveries and Storage

Exhibit and display materials cannot be accepted for storage prior to the set up day without prior

approval of Convention Services. The hotel reserves the right to refuse delivery of any such materials

shipped without prior consent. The hotel will not be liable for any additional costs for shipments that are refused due to lack of prior approval. .

Deliveries and storage of materials that are accepted prior to set up day will be handled by the Business

Services department at HOTEL. Conference materials are to be shipped to the hotel and must be clearly labeled as to conference/function name, function room, date of event and client’s contact name. For further information, contact Convention Services prior to shipping. Charges will be applicable for receipt and storage of any materials.

 

Return Shipments

If you need to ship any packages at the end of your conference, please contact your preferred carrier, fill out all proper documentation forms and provide method of payment to carrier. HOTEL will assist you in collection of your packages and hold them in our Storage Room. You must pre-arrange a pick-up time

with your shipper. A processing and storage fee is applied to packages held for pick up. Please do not

leave packages in the Function Room at the conclusion of the event for security reasons. All packages

must be shipped off property within 24 hours of completion of meeting.

The hotel will not accept cash delivery shipments. Due to limited storage areas, the hotel cannot accept any exhibit drayage packages for an exhibit company. Should an exhibitor send packages, they will not be accepted.

 

 

 

To download a copy of the Credit Card Authorization Form Click HERE

 

 

 

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